GENERAL Requirements

The Eneszti Design Studio reserves the right to change the prices stated on the website at any time. However, the products are invoiced on the basis of the rates that applied at the time of ordering.

The payment counts as a full confirmation and as an agreement with the terms and conditions.

The order will be processed after the payment confirmation.

Cancellation is only possible after approval of our company and in that case will be confirmed by e-mail.

PAYMENT

Our company offers two different payment methods:

– Stripe

– PayPal

The order will only be processed once the payment has been paid and approved by your bank.

After the order I will send you an email. I ask for the necessary information (date, bride’s name, groom’s name, location, guests, menu, etc.)

HOW FAST ARE THE WEDDING CARDS AND ACCOMPANYING ACCESSORIES MADE?

The production of your cards is 7 to 10 business days. This period applies from the moment we receive your approval for the proof. 

HOW WILL THE PACKAGES BE SENT?

  • Within European Union, Delivery time: 3 to 4 days
  • Outside European Union, Delivery time: depending on country

We can ship to the country of your choice. You only need to select the shipping costs that come with this in your shopping basket.

For all orders to Switzerland and countries outside the EU we invoice without VAT. The customs will then invoice you the VAT of the relevant country.

CAN I TRACK MY ORDER?

When your package leaves us, you will receive an email from us with a tracking number. If you are not at home at the time of delivery, our delivery company leaves the parcel at the neighbors or at the depot. If not available, you will receive a ‘Not Home Message’ with explanation.

Do not hesitate to knock at your neighbors: it is possible that the deliveryman delivered the package to them and forgot to leave a note with you. You can also contact the nearest post office that can tell you more about the whereabouts of the package. Our customer service is of course available to you if you do not end up with the post office.

RIGHT OF WITHDRAWAL – SATISFIED OR REFUNDED

On the basis of the applicable legal provisions, the customer has a period of 14 days after receipt of his order to enforce the right of withdrawal. The right of withdrawal does not apply to personalized products and digital downloadable products.

COMPLAINTS REGULATION

Should the tickets, despite all the attention devoted by the Eneszti Design Studio to the quality of the order, not meet the expectations of the customer by attributing a problem solely to our company (limited to: deviating photographs and texts in the customer approved proof via our ‘designer’), the customer has a period of 14 calendar days after receipt of his order to make his / her complaint known to our company.

After this period, the order is assessed as final. A complaint considered fair by the Eneszti Design Studio gives the right to free reprint of the order or a full refund within a period of two weeks. The Eneszti Design Studio reserves the right to request return of the products. The shipping costs are for the account of the customer.

INTELLECTUAL PROPERTY

Copyright and intellectual property rights apply to all illustrations, photographs, images and texts on this website. All reproduction of the website ‘enesztiwedding.com’ or parts thereof and the products presented thereon is not permitted.

These general conditions are subject to the laws of the United Kingdom.